Terms & Conditions

A legal relationship exists between you and BinoBet Casino (“BinoBet,” “we,” “us,” or “our”). The “Terms” govern this relationship. This policy is in effect with respect to your usage of our website, applications, and any affiliated channels, services, or content (the “Platform”). By creating an account, checking an acceptance box, depositing funds, placing a wager, claiming a promotion, or using the Platform in any other manner, you consent to these Terms. Get out of here if you can’t get behind their platform policies.

1. Regulatory framework and contact

1.1 Authorization and oversight. The Dutch Gambling Authority (KSA) granted BinoBet a remote gambling license, which the company uses to conduct business. With respect to data protection, we adhere to the General Data Protection Regulation (GDPR) and the Sanctions Act of 1977, as well as the Dutch Remote Gambling Act, the WWFt (Prevention of Money Laundering and Terrorist Financing Act), and Dutch consumer legislation. These Terms are subject to change as regulations are.

1.2 Scope of territory. Users in the Netherlands have access to the Platform. Legal and licencing requirements may necessitate limiting access from certain regions.

1.3 The relationship between language and precedent. We offer these Terms in both English and Dutch. In case of discrepancy, the Dutch version shall take precedence. We are happy to accommodate a variety of formats upon request.

1.4 Details of the company. Appendix F contains our full company information, including our legal name, registration number, registered office, license number, and various means of contact. Note down such specifics for future reference.

1.5 Changes to the Agreement. For reasons related to law, regulation, technology, operations, or security, we reserve the right to alter these Terms. We will update the effective date and publish the revised Terms. If necessary, we will ask for your approval again. Put an end to your use of the Platform and delete your account if you are not OK with the changes.

2. Key definitions

Account — your registered profile and wallet with BinoBet.
Bonus funds — promotional balance subject to conditions (e.g., wagering).
Cash funds — your own deposited money and net winnings not subject to bonus conditions.
CRUKS — Centraal Register Uitsluiting Kansspelen (national self‑exclusion register).
Device intelligence — signals from devices used to access the Platform (e.g., device ID, browser fingerprint).
KSA — Dutch Gambling Authority.
KYC — know‑your‑customer checks to verify identity, age, and address.
PEP — politically exposed person (including close associates/relatives).
RNG — random number generator used to produce random outcomes for certain games.
RTP — return‑to‑player percentage describing expected long‑term payout of a game.
Wwft — Dutch AML/CTF legislation.

3. Eligibility and access rules

3.1 Age requirement. You must be 18 years or older to register and play. If we discover underage use, we will close the account, void gameplay, and return deposits where lawful.

3.2 Location requirement. You may only access real‑money games while physically located in the Netherlands. We use IP, geolocation, device, and other signals. Use of VPNs, proxies, GPS spoofing, remote desktops, or any method to conceal location is prohibited.

3.3 Exclusion status. If you are registered in CRUKS or self‑excluded with BinoBet, you cannot play. We check CRUKS at login and at the start of each session and will refuse access where the register indicates an active exclusion.

3.4 One account per person. You may create and maintain one account only. We detect duplicate or linked accounts via personal data, devices, IP ranges, cookies, payment instruments, behaviour, and other identifiers. We may merge, restrict, or close duplicates and cancel related promotions.

3.5 Personal use only. The Platform is for private entertainment. Professional or commercial use, pooled bankrolls, team play, resale of accounts, “tipster” or advantage‑play services, and automated play (bots, scripts, solvers) are not allowed.

3.6 Eligibility verification. We may ask you to confirm eligibility at any time. Failure to cooperate may result in suspension or closure.

4. Registration and verification (KYC)

4.1 The information that is necessary. For reasons of security, we may assign devices distinct identifiers.

4.2 Checks on age and identification. The Dutch driver’s license, residence permit, EU/EEA ID, or passport will be used to verify your identification. To verify your identity as the owner of the document, we may require visual evidence such as a photograph or a live check.

4.3 Check the address. Give proof that is no more than three months old, like a bank statement, utility bill, or BRP extract. If it’s credible, electronic verification can be used in addition to documentation.

4.4 Payment method ownership. Deposits and withdrawals must use methods in your name. We may request a redacted bank statement (showing name and IBAN) or a masked card image (first 6 and last 4 digits visible). Third‑party payments are not allowed.

4.5 Re‑verification. We may re‑verify if you change details, add payment methods, request large withdrawals, or trigger risk indicators. If you do not complete checks, we may restrict withdrawals and play until resolved.

5. Responsible play and our duty of care

5.1 Principles. Player safety takes priority. We design our Platform to support control and transparency and we intervene when we see risk of harm.

5.2 Player tools. You can set deposit, loss, wager, and time limits (daily/weekly/monthly). Decreases take effect immediately; increases apply only after a cooling‑off period (minimum 24 hours). You can enable reality checks, take time‑outs (24 hours to 6 weeks), or self‑exclude for longer periods.

5.3 CRUKS. A CRUKS registration blocks access across Dutch‑licensed operators. We cannot override CRUKS.

5.4 Interventions. We monitor for indicators such as chasing losses, night‑time play, rapid deposit increases, frequent limit changes, or signs of financial distress. We may contact you, apply limits, require a cooling‑off period, request affordability evidence, or suspend play.

6. Wallet, payments, and safeguarding

6.1 Currency. Accounts operate in euros (EUR). If other currencies are introduced, we will show conversion rates and any fees before confirmation.

6.2 Deposits. Available methods and limits appear in the cashier. We do not accept cash, cheques, or payments from third parties. Some deposits may be pending until confirmed by your bank or provider.

6.3 Withdrawals. You may request withdrawal of your available cash balance at any time, subject to verification and checks. Where possible we return funds to the original payment method (pay‑to‑source). We may split large withdrawals for security or network compliance.

6.4 Processing times. Indicative times are shown in the cashier. Delays can occur due to verification needs, payment‑network disruption, public holidays, or risk reviews.

6.5 Fees. We aim to absorb transaction costs. Where fees apply (e.g., specific methods, manual transfers, repeated cancellations), they are shown before you confirm.

6.6 Chargebacks. Unjustified chargebacks may lead to suspension. Winnings linked to charged‑back deposits may be treated as void until resolved.

6.7 Incorrect credits. Funds credited in error remain our property. You must notify us and not spend them. We may reverse the transaction and recover amounts paid out in error.

6.8 Safeguarding. We hold customer funds in segregated accounts in line with licence conditions. Our safeguarding model is explained on the Platform.

6.9 Dormant accounts. After 12 months without login, an account becomes dormant. We attempt to contact you. A reasonable monthly dormancy fee may be charged from month 13 to cover maintenance (see Appendix D). Fees stop on login, withdrawal, or closure. Funds remain safeguarded.

7. Use of the Platform

7.1 Your responsibilities. Keep your credentials secure; enable multi‑factor authentication if available. You are responsible for activity on your account unless we fail to keep the Platform secure.

7.2 Prohibited actions. Do not: access systems without authorisation; probe or test security; introduce malware; scrape or copy content; reverse‑engineer software; use automation; collude; transfer value between accounts; or exploit obvious errors.

7.3 Maintenance and updates. We may update software, patch vulnerabilities, or maintain systems. Services may be temporarily unavailable. We aim to schedule at off‑peak times and to notify in advance where feasible.

7.4 Records. Your account history shows deposits, withdrawals, and gameplay. Contact support for longer‑period statements.

8. AML/CTF, sanctions, and fraud prevention

8.1 Legal duties. We comply with Wwft and the Sanctions Act. We verify customers, monitor transactions, and file suspicious transaction reports (STRs) with FIU‑Netherlands when appropriate. We screen against sanctions and PEP lists.

8.2 Source of funds/wealth. For higher‑risk profiles or significant transactions we may request documents (e.g., payslips, bank statements, tax returns, sale contracts). If sufficient evidence is not provided, we may restrict or terminate the relationship.

8.3 Fraud controls. We use device intelligence, behavioural analytics, velocity rules, and vendor tools to prevent account takeover, bonus abuse, payment fraud, and collusion. We may close linked accounts and confiscate illicit gains.

8.4 Confidentiality and tipping‑off. We will not inform you about STRs where the law prohibits disclosure.

9. Games, fairness, and settlement

9.1 Game information. Each game displays rules, RTP, and features. By playing, you accept the game rules and mechanics.

9.2 RNG certification. RNG games use certified random number generators. Independent labs test RNGs and game mathematics against recognised standards.

9.3 Live dealer games. Outcomes are determined by physical equipment operated in secure studios. If a stream drops after bet acceptance, the round may complete on the server or be voided per the studio’s rules. Studio logs are authoritative.

9.4 Bet acceptance. A bet is accepted when shown with a unique identifier in your history and the stake is deducted from your balance.

9.5 Settlement and corrections. We settle results promptly. If an error causes a wrong outcome or payout, we correct it and adjust balances. Our and our suppliers’ logs are the final record.

9.6 Disconnections. If you disconnect mid‑round, you may resume when you reconnect. If the round completed on our servers, the outcome stands. Stakes for rounds that did not start due to disconnection are returned.

9.7 Advantage play and collusion. Collusion, hole‑carding, software assistance, and exploiting obvious errors are prohibited. We may void affected bets, remove illicit profits, and close accounts.

9.8 Jackpots. Progressive jackpots are managed by networked systems; values are indicative and may change until confirmed. Official jackpot server records determine the winning amount and who is entitled to the payout.

10. Promotions, bonuses, and rewards

10.1 Promotion Terms. Each offer has specific Promotion Terms that form part of these Terms. If there is a conflict, Promotion Terms control for that offer.

10.2 Eligibility. Offers may be limited by player segment, payment method, device, or invitation. Unless stated otherwise, promotions are limited to one per person, household, address, IP, device, or payment method.

10.3 Bonus wallet. Bonus funds are separate from cash. We display balances and progress clearly. Bonus funds cannot be withdrawn until conditions are met.

10.4 Wagering and contribution. Wagering requirements are expressed as a multiple of the bonus (and sometimes the deposit). Contribution percentages vary by game type; tables appear in the Promotion Terms. Some games may be excluded.

10.5 Maximum bet and expiry. While wagering is active, a maximum bet per spin/round may apply (e.g., €5 or 5% of the bonus). Bonuses expire after the period shown. Breaches may result in bonus removal and confiscation of associated winnings.

10.6 Irregular play. Low‑risk or hedging strategies that aim to clear wagering without genuine risk (e.g., covering opposite outcomes, avoiding high‑variance features, transferring value between games or accounts) are prohibited and may lead to cancellation of bonuses and related winnings.

10.7 Free spins and cashback. Free spins winnings may be credited as bonus funds and carry wagering. Cashback can be credited as cash (no wagering) or bonus (with wagering), as stated in the offer.

10.8 Opt‑in/opt‑out. Some promotions require opt‑in. You can opt out of marketing at any time; service messages will continue.

10.9 Loyalty/VIP. Benefits are discretionary, subject to responsible‑play rules, and may be changed or withdrawn.

11. Complaints and dispute resolution

11.1 Contact us first. If you have a complaint, contact support with your username, details, and any evidence (screenshots, transaction IDs). We will acknowledge and aim to resolve quickly.

11.2 Escalation. If dissatisfied, you can request review by our complaints team. We will issue a final response with reasons and references to evidence.

11.3 ADR. If unresolved, you may refer the dispute to an independent ADR body recognised by the KSA. Details are listed on our website and provided with our final response.

11.4 Court. You may also bring claims before the Dutch courts. These Terms do not limit your statutory rights.

12. Errors, outages, and maintenance

12.1 Obvious errors. If a price, payout, feature, or display is clearly incorrect due to a mistake, we may void affected bets or settle at the correct terms. An obvious error is one that a reasonable person would recognise as a mistake.

12.2 System faults. If a fault affects a game or the Platform, we void affected rounds, refund stakes, and restore balances to the last confirmed correct state.

12.3 Planned and emergency work. We may suspend services to perform maintenance, updates, or security patches. We try to schedule at low‑traffic times and provide notice.

12.4 Data integrity. While we back up key systems, data loss can occur. Keep your own records of important transactions.

13. Privacy and data protection

13.1 Controller. BinoBet is the data controller for personal data processed through the Platform. Our Privacy Policy explains what data we collect, why we use it, the legal bases, how long we keep it, and your rights.

13.2 Security. We use encryption in transit and at rest for sensitive data, access controls, monitoring, and vendor due diligence. You must also protect your devices and keep your password confidential.

13.3 Marketing choices. You can manage consents in your profile. Service messages will continue even if you opt out of marketing.

13.4 CRUKS and AML data. Certain records must be retained under law and cannot be erased on request before legal retention periods expire.

14. Intellectual property and user content

14.1 Ownership. The Platform, software, graphics, audio‑visual content, databases, and trademarks are protected by intellectual property rights and are owned by us or our licensors.

14.2 A license with limited use. The Platform is provided to you with the understanding that it is a personal, non-exclusive, non-transferable, and revocable license to use it as intended.

14.3 User-generated material. You authorize us to use, reproduce, and moderate any content you provide (such as chat messages) for the purpose of running and improving the Platform. Make sure not to contribute any content that is illegal, abusive, or infringing.

15. Indemnity and liability

15.1. Liabilities that cannot be excluded. Liability that cannot be limited by law, such as death or personal harm caused by fraud, deliberate misconduct, or negligence, is not limited under these Terms.

15.2. limitations. Any losses that are not directly related to our services, such as loss of data or profit, or losses that are a result of circumstances beyond our control are not our responsibility, to the fullest extent that the law permits.

15.3 Max. Our total responsibility for anything related to these Terms, with the exception of article 15.1, will not exceed EUR 5,000 or the sum of all your deposits in the three months leading up to the claim-causing incident, whichever is greater.

15.4 You are liable for this. You are obligated to compensate us for any damages, including reasonable legal fees, that result from your failure to comply with these Terms, illegally using the Platform, committing fraud, or infringing on the rights of third parties.

16. Account actions: restriction, suspension, termination

16.1 When we may act. We may restrict, suspend, or close your account and withhold withdrawals if we reasonably suspect a breach of these Terms, fraud, AML/CTF concerns, responsible‑play risks, sanctions exposure, or other regulatory issues.

16.2 Notice. Where lawful, we will explain the action taken and how to appeal. In some situations, law may prevent us from sharing details (e.g., AML investigations).

16.3 Funds on closure. On closure we return lawful balances after deducting fees or amounts owed and after completing checks. If required by law, we may freeze funds pending investigation.

16.4 Appeal. You can contact us to challenge a restriction. We will review and respond. This does not affect your right to escalate a complaint or use ADR.

17. Communications and notices

17.1 Discourse pathways. Our methods of communication include phone, push alerts, email, and in-account communications. Be sure to check your spam folder and keep your contact information up-to-date.

17.2 Documentation. Calls and conversations may be recorded and saved for compliance, training, and quality purposes.

17.3 Legal notices. Notices are deemed received when sent to the contact details on your account or when posted to your in‑account inbox.

18. Third‑party services

18.1 Payments. Payment services are provided by third parties. Their terms may apply in addition to ours.

18.2 Game suppliers. Many games are offered by third‑party studios. Their game rules govern the round; these Terms govern your relationship with BinoBet.

18.3 Links. The Platform may include links to external sites. We do not control those sites and are not responsible for their content or policies.

19. Changes to services and to these Terms

19.1 Updates to the service. Games, features, or providers might be added, removed, or changed by us. We will do our best to keep you informed of any major changes and will do our best to minimize disruptions.

19.2 Alterations to Terms. These Terms may be updated from time to time for operational, legal, or technological reasons. Acceptance is considered upon continued use following the effective date. Get off the Platform and ask to have your account closed if you don’t agree.

19.3 Historic versions. We maintain archives of previous versions and provide copies on request.

20. Governing law, jurisdiction, and language

20.1 Law. Dutch law governs these Terms.

20.2 Jurisdiction. Disputes are subject to the courts of the Netherlands, without prejudice to mandatory consumer rights and ADR options.

20.3 Language. Dutch controls; English is provided for convenience.

21. Technical standards and accessibility

21.1 Compatibility. Use current versions of major browsers and operating systems. Keep your device secure and updated.

21.2 Connectivity. A stable broadband or mobile data connection is required, especially for live games.

21.3 Accessibility. We strive to meet accessibility needs. Contact support for reasonable accommodations.

22. Final provisions

22.1 Entire agreement. These Terms, the Privacy Policy, Cookie Notice, and any Promotion Terms form the entire agreement between you and BinoBet.

22.2 Severability. If a clause is unenforceable, the remainder remains effective. The unenforceable clause is replaced by a valid clause closest in meaning and purpose.

22.3 Assignment. We may assign our rights and obligations to another licensed entity as part of a restructuring or sale. You may not assign your rights or obligations.

22.4 No waiver. A delay or failure to enforce a right does not waive that right.

Appendices (integral to these Terms)

Appendix A — KYC: acceptable documents and standards

Identity (valid and unexpired)

Dutch passport; EU/EEA passport or ID card; Dutch driving licence; residence permit.

Address (dated ≤ 3 months)

Bank statement; utility bill; BRP extract; official government letter.

Payment method ownership

Bank statement showing your name and the IBAN used; masked card image (first 6 and last 4 digits visible). Remove or mask unrelated balances and transactions.

Source of funds/wealth (when requested)

Payslips or employment contract; bank statements showing income; tax returns; documents evidencing sale of assets or inheritance; proof of business income for self‑employed customers.

Certification and electronic checks

We may require certified copies or use reliable e‑verification tools. Data may be checked against public or private databases in line with law.

Name changes

Provide official proof (marriage certificate, deed poll) where names differ across documents.

Appendix B — Responsible play toolkit (details)

Limits

Deposit, loss, wager, and time limits can be set per day/week/month. Decreases are immediate. Increases are subject to cooling‑off and confirmation steps.

Reality checks

On‑screen reminders at chosen intervals show elapsed time, net position, and quick links to change limits or view history.

Time‑outs and self‑exclusion

Time‑outs block deposits and play for 24 hours to 6 weeks. Self‑exclusion can be fixed‑term or indefinite. During exclusion we suppress marketing.

CRUKS

National exclusion working across licensed operators. We check CRUKS at login and session start.

Interventions

We contact you if risk indicators are detected. We may apply mandatory limits, require affordability information, restrict products, or suspend the account.

Independent help

Links and numbers for Dutch support organisations are shown on our Responsible Gambling pages.

Appendix C — Bonus and wagering illustrations (examples)

Example 1 — Matched bonus

Offer: 100% bonus up to €100
Wagering: 25× bonus
Contribution: slots 100%; table & live 10%
Max bet while wagering: €5 per spin/round or 5% of bonus (whichever is lower)
Expiry: 30 days
Illustration: Deposit €50 → bonus €50 → wagering required €1,250 on eligible games before cashout of bonus‑derived winnings.

Example 2 — Free spins

50 free spins on a selected slot
Winnings credited as bonus funds with 20× wagering
Spins expire 7 days after credit

Example 3 — Weekly cashback

10% of net losses up to €100
Credited as cash (no wagering) or as bonus (5×), as stated in the offer
Paid on [day] for the period [start–end]

Irregular play indicators (non‑exhaustive)

Placing one high‑value bet at the end of wagering;
Opposite‑outcome bets to neutralise risk;
Moving value between low‑ and high‑contribution games;
Minimal‑risk bets designed to trigger features without exposure;
Collusion or team play to clear wagering.

Appendix D — Fees, limits, and timing (current)

Minimum deposit: €10 (unless stated otherwise)
Minimum withdrawal: €20 (unless stated otherwise)
Dormancy fee: €5/month after 12 months of inactivity; stops on login/withdrawal/closure
Withdrawal processing: method‑specific estimates shown in cashier; large withdrawals may be split for security
Payment fees: disclosed at confirmation where applicable
Maximum single withdrawal: see cashier; high amounts may require additional verification

We publish updates to this appendix on the Platform.

Appendix E — Security practices (summary)

Encryption: TLS in transit; encryption for sensitive data at rest
Access control: least privilege, MFA for staff, periodic access reviews
Monitoring: logging, alerting, fraud and intrusion detection
Testing: regular vulnerability scans and independent penetration tests
Incident response: triage, containment, eradication, recovery, and notification where required
Change management: peer review, testing, and approvals before production changes

Appendix F — Company and contact details

Operator: [Legal entity name], trading as BinoBet Casino
Registered office: [Address]
Company registration number: [Number]
KSA licence number: [Licence]
Customer support: [email], [phone], live chat via the Platform
Data Protection Officer: [contact]

Appendix G — Glossary

ADR: Alternative dispute resolution — an independent body that can review disputes.
Affordability: Assessment of whether a player’s spend appears sustainable.
Bonus funds: Promotional credit subject to conditions.
Device intelligence: Technical signals used for security and fraud prevention.
Jackpot server record: The official, network‑managed system that confirms jackpot wins.
Pay‑to‑source: Returning withdrawals to the same method used for deposit where possible.
Severe risk case: A case where indicators of harm or financial crime are acute; stricter measures apply.